Privacy Policy

Effective Date: September 29, 2025

Coach Paula Burch Jackson (“Coach PBJ,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, website, or SMS messaging program.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and mailing address.
Booking Details: Information you provide when scheduling appointments, registering for events, or signing up for coaching programs.
SMS Consent: Records of your opt-in to receive notifications, reminders, and promotional SMS messages.
Website Data: General usage information such as IP address, browser type, and pages visited.

2. How We Use Your Information

Your information may be used for the following purposes:

To send SMS notifications, appointment reminders, and motivational updates.
To communicate about coaching services, events, and programs.
To respond to your inquiries and provide customer support.
To improve our website, services, and client experience.
To send occasional promotional offers or announcements.

3. Sharing of Information

We do not sell your personal information. We may share limited data with trusted third-party providers who support our services (e.g., scheduling platforms, SMS delivery services, CRM systems). These providers are only authorized to use your information for the purpose of delivering services on our behalf.

4. Your Choices and Rights

You may unsubscribe from SMS messages at any time by replying STOP.
You may reply HELP for assistance.
You can request access, correction, or deletion of your personal data by contacting us directly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage system can be guaranteed 100% secure.